jerukPrivacy Policy

This page describes what we collect when you use jeruk and how we keep that data protected. We collect information to verify your identity, process your deposits and withdrawals, and comply with Indonesian banking and gaming regulations. Your data on jeruk is treated with confidentiality and stored securely.

We do not sell your personal information to third parties. We share data only with payment processors, identity verification services, and regulatory authorities where required by law. Our servers may sit outside your jurisdiction, but we apply the same security standards to all data regardless of location.

What we collect on jeruk

When you register on jeruk, we ask for your email address, phone number, and a password. During account verification, we collect your full name, date of birth, national ID number (KTP), and proof of address. We also record your IP address and device information each time you log in.

When you deposit funds on jeruk, we record the payment method, amount, and timestamp. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation from your bank or e-wallet provider. We do not store your full card or account numbers—only a reference token for future transactions.

How we use your data on jeruk

We use your information to verify your identity, prevent fraud, and process your transactions on jeruk. Your email and phone are used to send account notifications, withdrawal confirmations, and support responses. We analyze usage patterns to improve our platform and detect suspicious activity.

We do not use your data for marketing purposes without your consent. If you opt in to promotional emails on jeruk, we send offers related to new game categories or payment methods. You can unsubscribe from these emails at any time by clicking the link in the message.

Third parties and data processors

We work with payment processors to handle deposits and withdrawals on jeruk. These processors see your transaction details but do not have access to your password or full identity documents. We also use identity verification services to confirm your KTP and address during account opening.

Our hosting provider stores jeruk's servers and backups. They have access to encrypted data but cannot read it without our encryption keys. We have signed data processing agreements with all third parties to ensure they meet our security standards.

Payment processors

Companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers for jeruk. They see transaction amounts and timestamps but not your password.

Identity verification

Third-party services that confirm your KTP and address during jeruk account opening. They do not store your documents after verification.

Hosting provider

The company that runs jeruk's servers. They store encrypted backups but cannot access unencrypted data.

Regulatory authorities

Indonesian financial regulators may request jeruk account data during compliance audits. We provide only the information required by law.

Cookies and tracking on jeruk

We use cookies to keep you logged in to jeruk and to remember your preferences. These are session cookies that expire when you close your browser. We do not use cookies to track your activity across other websites.

Our analytics service records how many users visit jeruk and which pages they view. This data is aggregated and does not identify individual users. You can disable cookies in your browser settings, but some features on jeruk may not work correctly without them.

Your rights regarding jeruk data

You have the right to request a copy of all data we hold about you on jeruk. You can also request that we correct inaccurate information or delete your account and associated data. To exercise these rights, contact our support team with your account email and a copy of your ID.

We will respond to data requests within 30 days. If you request deletion, we will remove your personal information from active systems but retain transaction records as required by Indonesian law. Your withdrawal and deposit history will remain in our compliance archive.

Security practices on jeruk

We encrypt all data transmitted between your device and jeruk's servers using TLS 1.2 or higher. Your password is hashed and never stored in plain text. We perform regular security audits and penetration testing to identify vulnerabilities.

Our team has access controls—only authorized staff can view sensitive data on jeruk, and all access is logged. If we detect unauthorized access to your account, we will notify you immediately and help you secure it.

Changes to this policy

We may update this privacy policy at any time. Changes take effect when we publish them on jeruk. If we make material changes that affect how we use your data, we will notify you by email at least 30 days before the change takes effect.

Contact us about jeruk privacy

If you have questions about how we handle your data on jeruk, or if you want to exercise your rights, contact our support team. We are available to respond to privacy inquiries during business hours. You can also reach out if you believe your data has been misused or if you have concerns about our security practices.