jeruk Platform Account Terms

We at jeruk set out the conditions under which you may open and use an account on our platform. These terms cover account registration, deposits and withdrawals, bonus eligibility, dispute handling, and the jurisdictions where our service operates. By opening an account on jeruk, you agree to these terms and confirm that access is permitted where you live.

Our platform is available only where local law permits online gaming and sports betting. We do not operate in jurisdictions where such activities are prohibited. Before you register on jeruk, verify that your access complies with your local laws.

Account opening on jeruk

To open an account on jeruk, you must be at least 18 years old and a resident of a jurisdiction where our service is legal. During registration, we ask for your email, phone number, and a password. You then provide identity documents—a national ID (KTP) and proof of address—so we can verify your identity under Indonesian banking regulations.

We review your documents within one business day. If your identity cannot be verified, we will contact you to request additional information. Once verified, your jeruk account is active and you can deposit funds.

Deposits and withdrawals on jeruk

We accept deposits via QRIS, e-wallets (e-wallet, mobile banking, local payment, online payment, e-wallet), and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). When you choose a payment method on jeruk, we display instructions specific to that method. mobile banking and e-wallet deposits typically settle within minutes. Bank virtual account transfers may take 1–3 business days depending on your bank.

Withdrawals follow the same payment methods. We review each withdrawal request to verify it complies with our terms and applicable law. Processing times depend on your chosen method and any verification windows we require. We do not charge deposit or withdrawal fees on jeruk—your bank or e-wallet provider may apply their own charges.

Bonus terms on jeruk

We may offer welcome bonuses or promotional credits to new account holders on jeruk. Any bonus is subject to terms we display at the time of offer. Bonuses typically require you to meet a playthrough condition—a minimum amount wagered before you can withdraw bonus funds. We specify the playthrough requirement and eligible game categories when you claim a bonus.

Bonuses are non-transferable and expire if unused within the stated period. If you close your jeruk account, any unclaimed bonus is forfeited. We reserve the right to cancel or modify bonus offers at any time.

Playthrough

The total amount you must wager before bonus funds become withdrawable. We specify this when you claim a bonus.

Eligible games

Not all games on jeruk count toward playthrough. We list eligible categories (e.g., slots, live dealers, football) with each bonus.

Expiry

Bonuses expire after a set period (typically 30 days). Unused bonuses are removed from your account.

Account closure

If you close your jeruk account, any unclaimed bonus is forfeited and cannot be recovered.

Game categories and betting on jeruk

Our platform offers football markets (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (roulette, blackjack, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Each category has its own rules and payout structure.

When you place a bet or wager on jeruk, you accept the outcome determined by our systems or live dealers. We do not offer refunds on losing bets except where required by law or our specific promotion terms. All transactions on jeruk are final once confirmed.

Dispute resolution and complaints

If you believe there is an error in your jeruk account or a transaction, contact our support team with details. We will investigate and respond within five business days. If we cannot resolve the dispute, we will explain our decision in writing.

We are committed to fair treatment of all account holders on jeruk. If you remain unsatisfied after our investigation, you may escalate your complaint through the dispute resolution process outlined in our privacy policy.

Jurisdiction and service availability

Our services on jeruk are available only where local law permits. We do not operate in jurisdictions where online gaming or sports betting is prohibited. Most areas in Indonesia allow access to jeruk, but regulations vary by locality and may change.

When you open an account on jeruk, you confirm that you have verified your jurisdiction's laws and that your access complies with them. We perform geolocation checks during login. If we detect access from a restricted region, we may suspend your account pending verification. You are responsible for ensuring your use of jeruk complies with your local laws.

Our commitments on jeruk

We at jeruk commit to operating transparently and fairly. We do not manipulate game outcomes or withhold winnings without cause. All transactions on jeruk are recorded and can be reviewed in your account history. If you have questions about a specific transaction, our support team can provide details.

We protect your account with encryption and security protocols. We do not share your personal information with third parties except where required by law or to process your deposits and withdrawals. Your data on jeruk is treated with confidentiality.

Changes to these terms

We may update these terms at any time. Changes take effect when we publish them on jeruk. If you continue to use your account after changes are published, you accept the updated terms. We recommend reviewing these terms periodically to stay informed of any updates.

Final note

These terms are the agreement between you and jeruk. If any part of these terms is found to be unenforceable, the remaining terms remain in effect. By opening and using an account on jeruk, you acknowledge that you have read, understood, and agree to be bound by these terms and all policies referenced herein.